Whilst very unlikely, we have an internal complaints procedure in place, with highly qualified and experienced support staff assisting on all matters to ensure that we strictly adhere to the Financial Conduct Authority’s guidelines on consumer protection.

If you are unhappy with how we have investigated a complaint, this can be referred to the Financial Services Ombudsman, who are an independent regulator who will investigate the complaint from both sides and decide on a resolution. All these details are fully disclosed in our Client Agreement.

To contact the Financial Ombudsman Service please visit www.financial-obudsman.org.uk .